ADPList is a community fueled by trust. When we started ADPList in 2021, people said it would never work. “Strangers will never learn from each other,” they said. But we believed that people are fundamentally good, and that we could design a system for you to trust one another. Our real innovation is not allowing people to mentor; it’s designing a framework to allow millions of people to trust one another. Trust is the real energy source that drives ADPList and has enabled us to scale our platform to 141 countries and with more than 8,000 mentors.
When we’re open to each other with tolerance and respect, we all benefit.
But recently, events by bad actors on our platform took advantage of that trust, including not showing up for sessions they've accepted. We intend to do everything possible to learn from these incidents when they occur.
In this year, no-shows increased by 40% of overall bookings, and expired bookings increased from 11% to an all-time high of 17% in May - all after which our team doubled down and brought it back to 11%. We’ve decided to have a zero-tolerance policy when it comes to Trust & Safety matters.
People need to feel like they can trust our community, and that they can trust ADPList when something does go wrong. Today, we are making the most significant steps in designing trust on our platform since our original design in 2020. Our solution entails 4 sections.
What activities violates:
Our course of actions:
No-shows/Last-minute Cancellations (in 30 days)
Expired Bookings, in 30-day window
No-shows/Last-minute Cancellations, in 30-day window
Expired Rescheduled Bookings, in 30-day window
With these additional protections, we will work together with our community of mentors and members to reinforce the trust platform that we have built with our community. The world moves at the speed of trust, and the more trust that exists, the more access we can all have. ADPList is founded on trust, and our vision depends on us continuing to increase this in our community.
I have been asked what has surprised me most about ADPList. My answer is two things: that people are, in fact, fundamentally good, and that we are 99% the same. We still believe this, and with these changes, we hope to continue to demonstrate this to the world. Thank you for being part of our community.
Co-Founder, CEO & Head of Community
ADPList celebrates International Women's Day 2023 by highlighting those who dare to Be More.