We heard and read about the word empathy many times before. How being empathic could support your design thinking process in creating better products for your users. Being empathic is different from sympathy. Empathy is not only about understanding your users but intending to solve your users' problems; gathering the Why data. Sympathy on the other hand, is feeling sorry and understanding the situation from your perspective without analyzing why the other party feels and thinks in a certain way.
As designers, you are encouraged to be empathic towards your users. To make the world a better place, a better user experience, inventing a great product that people will love!
A design thinking process is a non-linear 5 steps process that designers need to develop when creating a product or a service. The 5 steps of a design thinking process are:
These steps are crucial for designers to understand and fulfill the needs of the target users. In this blog, we will be focusing on the first important step of the design thinking process which is Empathize- applying empathy in the design thinking process.
Empathy is the ability to understand your users’ problems, needs, and wants. It is about listening and reaching out to your users. Being in their shoes. The success of your product are depending on how it can solve your users’ problems, make your users happy, and create a good user experience. Hence, this is why this soft skill is a valuable skill to learn, adapt and practice over time.
The benefits of empathy in design thinking:
and many more.
According to the Nielsen Norman Group, by structuring the empathy map in this manner designers are able to:
Each of these parts is associated with the other.
The lack of empathy in the design thinking process could affect your product negatively, such as:
Learning to be empathic does not happen overnight. It needs constant practice, patience, and determination to support your users from the start until the end of their user experience.
1: Design Thinking Empathy Book
2: Well-Designed: How to Use Empathy to Create Products People Love
3: The Art of Empathy: A Complete Guide to Life's Most Essential Skill
Learning to be empathic does not happen overnight. It needs constant practice, patience, and determination with the goal to support your users from the start until the end of their user experience.
By leveraging these three strategies, you can create a meaningful product that connects with and understands your target users.
Lessons from designing product from Snapchat's breaking design principles & yet is more popular, acquired more users than LinkedIn, Twitter.